Waste Disposal

On the day of refuse collection you should wheel your bin to the edge of the kerb convenient to where the vehicle usually stops. Please leave the bin with the handles facing the road. This should be done as early as possible on the day of the collection and not later than 8.00 am.

The wheeled bin has sufficient capacity and this should mean that there should be no need for additional refuse in black bags to be placed with the bin during weekly collection. Do not deposit such materials as stones, concrete, trees, clays or car engines in the bin ( all of which have been found in wheeled bins recently), as these damage the mechanism of the collection vehicle. If you cannot easily move the bin it is unreasonable to expect the collector to do so.

If you experience any difficulty or problem with the service provided, you should contact the monitoring officer at the City Engineers Department to register your problem or complaint so that the appropriate action is taken.

Please do not put the following items in your wheelie bin: 

• Hazardous/Special Waste -
  • Motor oil 
  • Motor vehicle batteries 
  • Asbestos material 
  • Used paint 
• Building and construction waste 
• Dead Animals 
• Medical/Clinical Waste

Unemptied Wheeled Bins

If your wheeled bin is not emptied on the scheduled day, please contact Waste Management Service line on 02871 374107. Note : If your wheeled bin is not out for collection, staff connot return to empty it until the next scheduled collection date.

Assisted Collections

Council provides an assisted collection service to those residents unable to present the bin for collection themselves. In such cases the collection of household waste and recyclables can be made from an agreed point, for example from the side gate, with bins being returned once emptied.
To request an assisted collection please contact the Waste Management Service line on 02871 374107.

Bulky Collections

This service is now provided on a scheduled weekly basis with fixed zones and remains free to all householders within the Council District. To avail of the service Telephone (028) 71 374107 and the operator will take details of the items you wish to have collected and inform you of when the collection will take place. Bulky household items including old furniture, domestic appliances, garden refuse such as grass, hedge cuttings etc. but not waste arising from construction works, fireplaces, building debris etc.
* Please Note Fridges/Freezers, TVs computer monitors, are Collected by a seperate vehicle.

Trade Customers Collections Service

This service is provided to trade premises in the Derry City Council area, a fee is charged for this service. A trade agreement can be arranged by contacting City Engineers Department. Costs will vary in relation to bin size, frequency of collection etc.

Bulky Collection For Trade Premises

Trade premises can arrange for a bulky collection by sending a fax to 028 71363569 marked for the attention of the enforcement officer. The customer will then receive a call from Derry City council arranging a time and date for collection. The customer will be invoiced at the appropriate rate after collection.
Contact City Engineers Department for costs.

Fridge/Freezers - Trade Customers

In accordance with the Waste Electrical and Electronic Equipment Directive (WEEE) we are unable to dispose or collect commercial white goods (fridges, freezers, bar coolers etc).
Contact:
Avenue Recycling 028 90 326391 / 326392
or
AMI 028 90 844400

Plastic Collection Services

Roy Livingstone -Emerald Isle Services
Tel: 02894 473583
Mob: 07889 126895
E-mail: roy@emeraldisleservices.com

Adrian Cathers -Agri-Cycle Services
Simon Stringer Tel: 07899 967849 (AC)
Tel: 02891 271525 (SS)
E-mail: adriancathers@hotmail.com

Patrick Magee - Lecale Group Ltd
Tel: 07711 725941

Contact Details

Derry City Council
City Engineers Department
Waste Management Section
98 Strand Road
Derry BT48 7 NN
Tel: 02871 374 107